Privacy policy

Privacy Statement likedbikes.com

movelo GmbH operates this shop and this website, including all associated information, content, functions, tools, products, and services, to provide you as a customer with an individual shopping experience (the "Services"). LikedBikes is based on Shopify, which enables us to provide the Services to you. This Privacy Statement describes how we collect, use, or disclose personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our General Terms and Conditions and this Privacy Statement, this Privacy Statement shall take precedence regarding the collection, processing, and disclosure of your personal data.

Please read this Privacy Statement carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Statement and agree to the collection, use, and disclosure of your data as described in this Privacy Statement.

1 Who is the responsible body?

The responsible body (controller) within the meaning of data protection laws is:

movelo GmbH Getreidegasse 9

D-83435 Bad Reichenhall

Germany

Contact

Tel.: +49 (0) 32 221853450

Fax: +49(0)8651 762997-55

info@movelo.com

Management: Niclas Schubert

Registration Court: Traunstein

Commercial Register: HRB 16730

2 Collection and processing of personal data

When we use the term "personal data," we refer to information that identifies you or another individual or can be directly associated with you. Personal data does not include information that has been collected anonymously or rendered anonymous in such a way that identification or assignment to your person is not possible. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

  • Contact details including name, postal address, billing address, delivery address, telephone number, and email address.

  • Financial data including credit, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.

  • Account information including username, password, security questions, configurations, and settings.

  • Transaction information including items you view, add to your cart, add to your wishlist or purchase, return, exchange, or cancel, as well as your past transactions.

  • Communication with us including information you provide when communicating with us, for example, when sending an inquiry to customer support.

  • Device information including information about the device, browser or network connection, IP address, and other unique identifiers.

  • Usage information including information about your interaction with the Services, also about how and when you interact with or browse the Services.

3 Sources of personal data

We may collect personal data via the following sources:

  • Directly from you: We collect data, among other things, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.

  • Automatically via the Services: We collect data, among other things, from your device or when you use our products or services or visit our website, as well as through the use of cookies and similar technologies.

  • From our service providers: We collect data, among other things, when we commission service providers to activate certain technologies and when they collect or process your personal data on our behalf.

  • From our partners and other third-party providers.

4 Use of personal data

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

  • Provision, adaptation, and improvement of the Services. We use your personal data to provide you with the Services. This includes, among other things, the fulfillment of our contract with you, the processing of your payments, the execution of your orders, the storage of your configurations and the items you are interested in, the sending of notifications in connection with your account, the creation, maintenance, and other management of your account, the organization of shipping, the facilitation of returns and exchanges, the possibility for you to submit reviews, and the creation of an individual shopping experience for you, for example, by recommending products based on your purchases. This may also include using your personal data to better adapt and improve the Services.

  • Marketing and advertising. We use your personal data for marketing and advertising purposes, for example, to send marketing and advertising communications via email, SMS, or mail and to show you online advertising for products or services for the Services or other websites, also based on items you have previously purchased or added to your shopping cart, as well as other activities related to the Services.

  • Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action against potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account login details. We strongly recommend that you do not share your username, password, or other access data with others.

  • Communication with you. We use your personal data to provide you with customer support and effective services, respond promptly to your inquiries, and maintain our business relationship with you.

  • Legal reasons. We use your personal data to comply with applicable law or respond to lawful legal processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation, or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce terms and policies.

5 Disclosure of personal data

How do we disclose personal data?

  • Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Statement. Such circumstances may include the following:

  • With Shopify, these are providers and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).

  • We disclose personal data to business and marketing partners who provide marketing services for you and show you advertisements. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy statements. Depending on where you live, you may have the right to instruct us not to share information about you to show you targeted advertising and marketing based on your online activities across different merchants and websites. If you wish to exercise your right and object to such uses, you have the opportunity to do so here.

  • When you request us or otherwise give your consent to disclose certain information to third parties, for example, to deliver products to you, or when you use social media widgets or login integrations.

  • We disclose personal data to our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

To fulfill our contractual obligations, we pass on your data (name, address) to the logistics company commissioned with the delivery, insofar as this is necessary for the delivery of the ordered goods (Legal basis: Art. 6 para. 1 lit. b GDPR). In addition, we pass on your email address and/or telephone number to the selected shipping service provider so that they can contact you before delivery to coordinate delivery or communicate the status of the shipment (Legal basis: Art. 6 para. 1 lit. a GDPR). Consent can be revoked at any time towards us or the shipping service provider.

6 Collection of general information

When you access our website, information of a general nature is automatically collected. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider, and similar. This is exclusively information that does not allow any conclusions to be drawn about your person. This information is technically necessary to correctly deliver website content requested by you and is mandatory when using the internet. Anonymous information of this type is statistically evaluated by us to optimize our internet presence and the technology behind it.

 

7 Cookies

Like many other websites, we also use so-called "cookies". Cookies are small text files that are transferred from a website server to your hard drive. This automatically provides us with certain data such as IP address, browser used, operating system via your computer and your connection to the internet. Cookies cannot be used to start programs or transfer viruses to a computer. Based on the information contained in cookies, we can facilitate navigation for you and enable the correct display of our web pages. In no case will the data collected by us be passed on to third parties or linked to personal data without your consent. Of course, you can generally view our website without cookies. Internet browsers are regularly set to accept cookies. You can deactivate the use of cookies at any time via your browser settings. Please use the help functions of your internet browser to learn how to change these settings. Please note that individual functions of our website may not work if you have deactivated the use of cookies.

 

We use the following categories: Technically necessary cookies

  • Session Cookie: A session cookie enables the web server to distinguish between different users accessing the website simultaneously. The browser sends the cookie with every access, meaning the user does not have to re-enter login details every time a page is called up, for example.

  • Cookiebar Selection: This cookie stores your choice to hide the cookie bar.

Tracking and Analysis Cookies To further improve our offer and our website, we collect data for statistics and analysis. With the help of these cookies, we can, for example, determine the number of visitors and the effect of certain pages of our website and optimize our content.

  • Google Analytics

  • Google Conversion Tracking

8 SSL Encryption

To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g., SSL) via HTTPS.

9 Newsletter

When registering to receive our newsletter, the data provided by you will be used exclusively for this purpose. Subscribers may also be informed by email about circumstances relevant to the service or registration (for example, changes to the newsletter offer or technical conditions). For an effective registration, we need a valid email address. To verify that a registration is actually made by the owner of an email address, we use the "double opt-in" procedure. For this purpose, we log the order of the newsletter, the sending of a confirmation email, and the receipt of the requested response. No further data is collected. The data is used exclusively for sending the newsletter and is not passed on to third parties. You can revoke your consent to the storage of your personal data and its use for the newsletter dispatch at any time. A corresponding link can be found in every newsletter. You can also unsubscribe directly on this website at any time or communicate your wish to us via the contact option provided at the end of these data protection notices.

10 Contact form

If you contact us by email or contact form, the details you provide will be stored for the purpose of processing the inquiry and for possible follow-up questions.

11 Deletion or blocking of data

We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as provided for by the various storage periods stipulated by law. After the respective purpose has ceased to exist or these periods have expired, the corresponding data is routinely blocked or deleted in accordance with legal regulations.

12 Use of Shopify

The Services are hosted by Shopify, whereby Shopify collects and processes personal data about your access to and use of the Services to provide and improve the Services to you. Data you submit to the Services will be shared with Shopify and third parties, who may be located in countries other than your country of residence, to provide and improve the Services to you. To protect, expand, and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal data collected via your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and what rights you have, please see the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal data listed here: Link to Shopify Privacy Portal.

13 Use of Channable Feed Management

We use the Channable service to manage and optimize product data feeds for online marketing channels and marketplaces. Channable processes technical and content-related data about products, but no personal data of website visitors. Processing is carried out for the efficient management of our online marketing activities. Further information can be found in Channable's privacy policy.

14 Use of Shopify Payments

For the processing of payments, we use Shopify Payments, a payment service provider of Shopify Inc. or Shopify International Ltd. As part of the payment process, personal data such as payment and transaction data is transmitted to and processed by Shopify Payments. Processing is carried out for the purpose of payment processing and on the basis of contract fulfillment. Further information can be found in Shopify's privacy policy.

15 Use of Hotjar / Contentsquare

This website uses Hotjar or Contentsquare to analyze user behavior. With the help of these tools, interactions such as mouse movements, clicks, or scrolling behavior can be evaluated anonymously to improve the user-friendliness of the website. Personal data is only processed in pseudonymized form and is not used to identify individual users. Use is based exclusively on your consent. Further information can be found in the privacy notices of the respective providers.

16 Use of Salesforce CRM

Description and scope of processing of personal data The controller uses the Customer Relationship Management system (CRM system) of the provider Salesforce (Salesforce). Salesforce.com is a service of the provider Salesforce.com Germany GmbH, Erika-Mann-Str. 63, 80636 Munich, Germany. The controller uses Salesforce to process inquiries from website users, as well as from customers and interested parties, more quickly and efficiently. Salesforce uses this data only for the technical processing of inquiries and does not pass it on to third parties. To use Salesforce, at least a correct email address must be provided. Pseudonymous use is possible. In the course of processing service inquiries, it may be necessary to collect further data (name, address). Information on data protection at Salesforce can be found in the Salesforce Privacy Statement. For the international transfer of personal data, Salesforce provides appropriate guarantees that ensure an adequate level of data protection. Further information on the international transfer of personal data can be accessed here: https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/EU-Data-Transfer-Mechanisms-FAQ.pdf

 

Legal basis for the processing of personal data The legal basis for the processing of personal data in connection with the use of the Salesforce CRM system is Art. 6 para. 1 sentence 1 lit. f GDPR.

Purpose of processing personal data The purpose of using Salesforce is the fast and efficient maintenance of relationships with customers and interested parties, as well as the answering of corresponding inquiries.

Data deletion and storage duration We delete CRM data if it is no longer required. We review the necessity every two years. Furthermore, statutory archiving obligations apply.

Possibility of objection and removal If you do not agree with the processing of your data in Salesforce's systems, we offer alternative contact options. You can reach us by email, telephone, fax, or post.

17 Use of Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google Analytics cookies are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its web offering and its advertising. We have concluded a data processing agreement (DPA) with Google for the use of Google Analytics, which ensures that Google processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

Google Signals We use the extension Google Signals within the framework of Google Analytics, a service that enables so-called "cross-device tracking" – i.e., tracking across different end devices used by users. For this purpose, Google uses the data of users who are simultaneously logged into a Google service when visiting our web pages and who have activated the "personalized advertising" option in their Google account settings – which can be deactivated by the user at any time (https://adssettings.google.com/authenticated). The information retrieved here can include the user's location, search history, YouTube history, and data from websites that cooperate with Google and is used to provide aggregated and anonymized insights into the cross-device behavior of users. Google Signals is used exclusively with IP anonymization activated. No specific user profiles are made available to us by Google, but only statistics based on logins and device types of all users who were logged into a Google account and performed a conversion.

IP Anonymization We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser Plugin You can prevent the storage of cookies by setting your browser software accordingly; however, we point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set that prevents the collection of your data on future visits to this website: Disable Google Analytics. More information on handling user data at Google Analytics can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

18 Use of Google Tag Manager

This website uses the Google Tag Manager. The Google Tag Manager is a solution with which website tags can be managed via an interface. The Google Tag Manager itself does not process any personal data of users. it only ensures the triggering of other tags, which in turn may collect data. The Google Tag Manager does not access this data. Further information can be found in Google's privacy policy.

19 Use of Google Ads Conversion Tracker

This website uses Google Ads Conversion Tracking. This allows us to track whether users perform certain actions on our website after clicking on a Google ad. For this purpose, Google uses cookies or comparable technologies. The information collected in this way is used by Google to create conversion statistics. We do not receive any information that personally identifies users. Use is only based on your consent. Further information can be found in Google's privacy policy.

20 Use of script libraries (Google Webfonts)

To present our content correctly and graphically appealing across browsers, we use script libraries and font libraries such as Google Webfonts (https://www.google.com/webfonts/). Google Webfonts are transferred to your browser's cache to avoid multiple loading. If the browser does not support Google Webfonts or prohibits access, content is displayed in a standard font. Calling up script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible – though currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data. The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

 

21 Use of Typekit

We use Adobe Typekit to display fonts on our website. Adobe Typekit is a service that provides access to a font library and is provided by Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704, USA (Adobe). When you call up a page, your browser loads the required web fonts into its browser cache to display texts and fonts correctly. In the course of providing the Typekit service, no cookies are placed or used to provide the fonts. To provide the Typekit service, Adobe may collect information about the font used to identify the website itself and the associated Typekit account. Further information can be found on the Adobe Typekit privacy information page and in Adobe's privacy policies.

 

22 Use of Google Maps

This site uses the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission. The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy findability of the places indicated by us on the website. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. More information on handling user data can be found in Google's privacy policy: https://www.google.de/intl/de/policies/privacy/.

23 Use of Google DoubleClick

We use DoubleClick, a service from Google Inc. DoubleClick uses cookies to serve user-based advertisements. The cookies recognize which ad has already been served in your browser and whether you have called up a website via a served ad. The cookies do not collect any personal information and cannot be associated with such information. If you do not want to receive user-based advertising, you can deactivate the serving of advertisements using Google's ad settings. Further information on how Google uses cookies can be found in Google's privacy policy.

 

24 Embedded YouTube Videos

Our website uses plugins from the Google-operated site YouTube. The operator of the pages is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account. The use of YouTube is in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. Further information on handling user data can be found in YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy.

 

25 Use of Social Media Buttons

The social media buttons on this website (Facebook, Twitter, Google+) are implemented as pure hyperlinks. When visiting our website, no data is therefore transmitted to these companies. If you click on one of the buttons, you will reach the respective social media platform with the current page you are on as a reference. This way you can easily share or like it there. Which data is stored by you when visiting the respective social media platform can be found in their data protection regulations.

26 Contact form and Chat – Zendesk & Zopim

We use the Zendesk ticket system, a customer service platform of Zendesk Inc., 989 Market Street #300, San Francisco, CA 94102, to process customer inquiries. We also use the Zopim chat tool from Zendesk. To process your inquiries, necessary data such as name, first name, postal address, telephone number, email address are collected via our website to be able to answer your information needs. Zendesk is a certified participant of the so-called "Privacy Shield Framework" and thus fulfills the minimum requirements for legally compliant data processing. Further information on data processing by Zendesk can be found in Zendesk's privacy policy at http://www.zendesk.com/company/privacy. If you have any questions, you can also contact Zendesk's data protection officer directly: privacy@zendesk.com Insofar as you contact us by email or via the form on the website, we use the personal data transmitted by you only for the processing of your specific inquiry. The data provided will be treated confidentially. The data provided and the message history with our service desk will be stored for follow-up questions and later contact. The processing of the data entered into the contact form is based on your consent (Art. 6 para. 1 lit. a GDPR). We have concluded a data processing agreement with Zendesk and fully implement the strict requirements of the German data protection authorities when using Zendesk.

27 Integration of the Trusted Shops Trustbadge

To display our Trusted Shops quality seal and any collected reviews, as well as to offer Trusted Shops products to buyers after an order, the Trusted Shops Trustbadge is integrated on this website. This serves to protect our predominantly legitimate interests in optimal marketing of our offer within the framework of a balance of interests (Art. 6 para. 1 lit. f GDPR). The Trustbadge and the services advertised with it are an offer from Trusted Shops AG, Subbelrather Str. 15C, 50823 Cologne. When the Trustbadge is called up, the web server automatically stores a so-called server log file, which contains, for example, your IP address, date and time of the call, amount of data transferred, and the requesting provider (access data) and documents the call. These access data are not evaluated and are automatically overwritten no later than seven days after the end of your visit to the page. Further personal data is only transferred to Trusted Shops if you decide to use Trusted Shops products after completing an order or have already registered for use. In this case, the contractual agreement made between you and Trusted Shops applies.

28 Website and links from third-party providers

The Services may provide links to websites or other online platforms operated by third-party providers. If you follow links to websites that are not affiliate websites or are not controlled by us, you should check their privacy and security policies as well as other terms and conditions. We give no guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information located on these websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, can also be viewed by other users of the Services and/or users of these third-party platforms, without restrictions regarding their use by us or by a third-party provider. Our inclusion of such links does not mean that we support the content of these platforms or their owners or operators, unless this is explicitly mentioned in the Services.

29 Your rights to information, correction, blocking, deletion, and objection

You have the right to receive information about your personal data stored by us at any time. You also have the right to correction, blocking or, apart from the prescribed data storage for business transactions, deletion of your personal data. Please contact our data protection officer for this purpose. You will find the contact details at the very bottom. So that a blocking of data can be taken into account at any time, these data must be kept in a block file for control purposes. You can also request the deletion of the data, provided there is no legal archiving obligation. Insofar as such an obligation exists, we will block your data on request. You can make changes or revoke consent by notifying us accordingly with effect for the future.

30 Change of our data protection regulations

This Privacy Statement may be changed over time. Changes to this Privacy Statement will take effect when we publish the new version of the statement. If necessary, we will inform you about changes to our Privacy Statement. This Privacy Statement was last adapted on 22.12.2025.

31 Questions to the data protection officer

You have the right to file a complaint with a data protection authority in your country or region or where an alleged violation of applicable data protection law takes place. If you have questions about data protection, please write us an email or contact our data protection officer directly:

Data Protection Officer of movelo GmbH Getreidegasse 9

83435 Bad Reichenhall

privacy@pon.com