Terms and Conditions of Sale
GENERAL TERMS AND CONDITIONS FOR THE SALE OF VEHICLES AND PARK & CHARGE (See movelo Terms and Conditions Part E (valid from December 2, 2024))
1 Applicability
These general terms and conditions of sale of movelo apply to the sale of vehicles and Park & Charge from movelo to the customer.
2 Offer and conclusion of contract
2.1 Personalized cost estimate for business customers
The business customer receives a cost estimate from movelo for the desired vehicles and/or Park & Charge. By confirming the cost estimate, the business customer sends an order to movelo. After the business customer confirms the cost estimate, the availability of the ordered vehicles and/or Park & Charge is checked.
If all ordered vehicles and/or Park & Charge are available, movelo will send the order confirmation within 10 business days. A binding purchase contract is concluded upon movelo's transmission of the order confirmation to the customer.
If one or more ordered items are unavailable or different shipping costs apply (e.g., island surcharge), the business customer will receive an alternative offer from movelo within 10 business days. A binding purchase contract is only concluded when the business customer sends the offer confirmation to movelo.
2.2 Order online shop (https://shop.movelo.com/)
The end customer (consumer) selects the desired vehicles via the shop and places an order, subject to payment. Upon submitting the order, a binding purchase contract is concluded. The customer receives the order confirmation immediately after payment.
3 Invoicing
3.1 The agreed purchase price, as well as any agreed additional services, are due prior to delivery, unless otherwise agreed. Delivery of the contractual items will only take place after receipt of payment. In the event of non-payment, movelo reserves the right to cancel the contract and charge a reasonable fee (labor costs 10% of the order value).
3.2 movelo will send the download link for the invoice to the email address provided by the customer (billing contact) once.
4 Retention of title
If movelo makes advance payments, movelo reserves ownership of the delivered contractual items until the purchase price owed has been paid in full.
5 Right of withdrawal for end customers (consumers)
The right of withdrawal for the end customer (consumer) is regulated by law.
5.1 Cancellation policy
The end customer (consumer) has the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the date of conclusion of the contract (delivery of the contractual items to the customer). To exercise the right of cancellation, the end customer (consumer) must inform movelo of their decision to cancel this contract by means of a clear declaration (e.g., a letter sent by post or email to support@movelo.com).
The end customer (consumer) must use the model withdrawal form.
To comply with the cancellation period, it is sufficient that the notification of the exercise of the right of cancellation is sent before the cancellation period has expired.
5.2 Consequences of revocation
If the end customer (consumer) cancels this contract, movelo must refund all payments received from the end customer (consumer) promptly and at the latest within fourteen days from the date on which movelo received notification of the cancellation of this contract. For this refund, the same means of payment will be used that was used for the original transaction, unless expressly agreed otherwise. Under no circumstances will any fees be charged for this refund. movelo may refuse to refund until movelo has received the contractual items back.
The contractual items must be returned or handed over to movelo promptly and in any event no later than fourteen days from the date on which the end customer (consumer) notified movelo of the cancellation of this contract. This deadline is met if the contractual items were dispatched before the expiry of the fourteen-day period. The end customer (consumer) shall bear the direct costs of returning the contractual items. The end customer (consumer) shall only be liable for any loss of value of the contractual items if this loss of value is due to handling by the end customer (consumer) that is not necessary to check the quality, properties, and functioning of the contractual items, or if the return is not properly returned in the original packaging.
5.3 Sample cancellation form
The sample cancellation form is available to the end customer (consumer) free of charge for download (
https://www.shop.movelo.com/widerruf/) is available.
6 Delivery
The expected delivery date will be communicated with the shipping confirmation. Delivery dates are non-binding unless expressly agreed to as binding in writing.
6.1 Delivery by movelo
movelo delivers the ordered contractual items completely and in accordance with the contract to the delivery address specified by the customer.
6.2 Delivery by logistics companies
movelo will ship the ordered items in full and in accordance with the contract to the delivery address provided by the customer. Mounting the pedals and adjusting the handlebars is the customer's responsibility.
6.3 Self-collection
The customer will collect the contractual items from movelo's specified central warehouse (Service Center South: Gewerkenstraße 19, 83435 Bad Reichenhall, Germany) at the agreed date and at their own expense. The final collection date will be agreed upon between movelo and the customer.
6.4 Acceptance of the contractual items for business customers
The business customer is obligated to accept the contractual items. If the contractual items are complete and in the contractually agreed condition, the business customer confirms acceptance by signing the delivery note. If the contractual items are not in the contractually agreed condition or are incomplete, this must be noted on the delivery note or notified to movelo in writing within five working days of acceptance of the contractual items. movelo will remedy the defects as quickly as possible.
7 Condition Vehicles Refurbished
The vehicles are generally (i.e. unless movelo and the customer expressly agree otherwise) in a technically perfect condition and are fully serviced before delivery:
Defective or worn parts will be replaced according to the following criteria:
- Brake pads: wear > 70%
- Brake disc: When wear limit is reached
- Coats: wear > 50%
- Chain: If stretch exceeds tolerance limit
- Chainring/pinion: In case of deformation or damage
- Handles: Wear > 50%
- Pedals: Wear > 50%
- Battery/Motor/Display/Control Unit: If damaged
Larger scratches and/or scrapes on the frame are repaired and painted.
The vehicles may show slight signs of wear.
8 Transfer of risk
From the moment the customer confirms receipt of the contractual items, the customer bears the risk of damage or loss of the contractual items. The occurrence of a damage event does not release the customer from their contractual obligations.
9 Warranty for business customers
The statutory warranty rights apply to the contractual items, unless otherwise agreed below. movelo reserves the right to choose the type of subsequent performance vis-à-vis the business customer. The limitation period for defects in new contractual items is one year from receipt of the contractual items. The limitation period does not restart if a replacement delivery is made within the scope of the warranty. For used contractual items (refurbished), claims for defects against the business customer are excluded. The contractual items are purchased as is.
10 Warranty for end customers (consumers)
The statutory warranty rights apply to the contractual items. The warranty period for used contractual items (refurbished) is 12 months for the end customer (consumer). If the delivered contractual items are defective, the end customer (consumer) must notify movelo by email to support@movelo.com. The end customer (consumer) can initially request that the defect be remedied or that defect-free contractual items be delivered. movelo can refuse the type of subsequent performance chosen by the end customer (consumer) if this is only possible at disproportionate costs. In the event of a warranty claim (subsequent performance = delivery of defect-free contractual items), the end customer (consumer) initially sends the contractual items to movelo at their own expense. If it is confirmed that the case is covered by the warranty, movelo will reimburse the end customer (consumer) for the actual transport costs incurred, provided these are within the usual amount.