Terms and Conditions of Sale

PART F. GENERAL TERMS AND CONDITIONS FOR THE SALE OF BIKES TO END CUSTOMERS (CONSUMERS) - LIKEDBIKES

(available in full at https://www.movelo.com/agb-movelo/)

1. Applicability

These general terms and conditions of sale apply to the sale of bikes by LikedBikes to end customers (consumers).

2 Conclusion of contract - Ordering via the online shop (www.likedbikes.com)

The end customer (consumer) selects the desired bikes via the online shop and places a binding order. A binding purchase contract is concluded when the order is submitted. The end customer (consumer) will receive an order confirmation immediately after payment.

3 Invoicing

The agreed purchase price is due before delivery. The contractual items will only be delivered after receipt of payment. LikedBikes will send the download link for the invoice to the email address provided by the customer.

4 Shipping and delivery

After successful order placement, the goods are prepared and picked (ready for dispatch within 1-4 working days). Once dispatch preparation is complete, the end customer (consumer) receives an email from LikedBikes with the shipment information. The bikes ordered are shipped to the delivery address provided by the customer.

The delivery time from dispatch depends on the selected shipping method:

  • Standard shipping within Germany: 2 to 5 working days
  • Standard shipping to other EU countries: 3 to 10 working days
  • Express shipping within Germany: 1 to 2 working days
  • Express shipping to other countries: 2 to 4 working days

The end customer (consumer) is responsible for assembling the pedals, adjusting the handlebars and brake levers and, depending on the model, mounting the display on the handlebars after receiving the bikes.

5 Self-collection

Once the order has been successfully placed, the goods will be prepared and picked (ready for collection within 1-4 working days). Once the collection has been prepared, the end customer (consumer) will receive an email from LikedBikes with the collection information. The ordered bikes must be collected by the end customer (consumer) at the selected shop location (Service Centre: Gewerkenstraße 19, 83435 Bad Reichenhall, Germany) on the agreed date at their own expense. The final collection date will be agreed between LikedBikes and the customer.

6 Condition of ‘refurbished’ bikes

The bikes are always (i.e. unless expressly agreed otherwise by LikedBikes and the customer) in technically perfect condition and are fully serviced before delivery:

Defective or worn parts are replaced according to the following criteria:

  • Brake pads: Wear > 70%
  • Brake disc: When wear limit is reached
  • Tyres: Wear > 50%
  • Chain: When elongation exceeds tolerance limit
  • Chainring/sprocket: If deformed or damaged
  • Handles: Wear > 50%
  • Pedals: Wear > 50%
  • Battery/motor/display/control unit: If damaged

Larger scratches and/or scuffs on the frame will be repaired and repainted.

The bikes may show slight signs of wear.

7 Takeover after rental agreement

If a bike is taken over from an end customer (consumer) from a previous contractual relationship between movelo and a customer, no service (in accordance with point 6) will be provided by LikedBikes / movelo before takeover. The condition of the bike is known to the end customer (consumer) and the preparation is the responsibility of the end customer (consumer).

8 Right of withdrawal

The right of withdrawal for the end customer (consumer) is governed by the statutory provisions.

8.1 Cancellation

The end customer (consumer) has the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which the end customer (consumer) or a third party named by them, who is not the carrier, took possession of the last goods.

To exercise the right of withdrawal, the end customer (consumer) must inform LikedBikes of their decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email to info@likedbikes.com).

The end customer (consumer) must use the model withdrawal form for this purpose.

To meet the withdrawal deadline, it is sufficient for the notification of the exercise of the right of withdrawal to be sent before the expiry of the withdrawal period.

8.2 Consequences of withdrawal

If the end customer (consumer) withdraws from this contract, LikedBikes shall reimburse the end customer (consumer) for all payments received from the end customer (consumer) without delay and at the latest within fourteen days of the day on which LikedBikes received notification of the withdrawal of this contract. The same means of payment used for the original transaction shall be used for this repayment, unless expressly agreed otherwise. In no case shall any fees be charged for this repayment. LikedBikes may refuse the repayment until LikedBikes has received the contractual items back. The deadline is met if the items are sent before the expiry of the fourteen-day period.

LikedBikes will organise the return shipment of the ordered bikes after the end customer (consumer) has informed LikedBikes of the cancellation of this contract. The end customer (consumer) must pack the bikes immediately and hand them over to the designated carrier on the agreed date. The end customer (consumer) shall bear the costs of returning the contractual items in the gross amount of EUR 79. The end customer (consumer) shall only be liable for any loss in value of the contractual items if this loss in value is attributable to handling by the end customer (consumer) that is not necessary for checking the condition, properties and functionality of the contractual items, or if the return shipment is not returned properly in the original packaging.

8.3 Model withdrawal form

The sample cancellation form is available to the end customer (consumer) free of charge for download (www.likedbikes.com/pages/revocation).

9 Warranty

The statutory warranty rights apply to the contractual items. The warranty period for used bikes (refurbished condition) is 12 months for the end customer (consumer) and 24 months for new bikes. If the bikes delivered have a material defect, the end customer (consumer) must report this by email to info@likedbikes.com. The end customer (consumer) may first request that the defect be remedied or that contract items free of defects be delivered. LikedBikes may refuse the type of subsequent performance chosen by the end customer (consumer) if this is only possible at disproportionate cost. In the event of a warranty claim (subsequent performance = delivery of defect-free contractual items), the end customer (consumer) shall first return the contractual items at their own expense to LikedBikes (movelo Service Centre: Gewerkenstraße 19, 83435 Bad Reichenhall, Germany). If it is confirmed that this is a warranty case, LikedBikes will reimburse the end customer (consumer) for the actual transport costs incurred, provided that these are of a reasonable amount.